Customer Service Center

Capture and Distribute Pictures and Videos with MITC

Use MITC to distribute videos and pictures for training and reporting problems.

Share information about clients through Client Profiles
Report problems with pictures or video with myCommunications
Improve staff training by including video shorts with myCommunications
Enhance documentation with picture and videos

Billing Preparation: Clients Missing Service

Use to track any clients who have not received any services recently due to changes in the clients circumstances or Authorizations
Uses Jobs/Clients & Attendance
Select any date range
Sort Job/Clients by Job/Client Code
Excludes Inactive Job/Clients
Located in Billing Preparation

RS2 Reporting

MITC has produced a new document on how to maximize report performance with MITC RS2 and explaining new features for RS Reports.

AI Help Desk Report Now Available in myMITC

Customers are now able to report on the questions employees are asking MITCH, the AI helpdesk for employees and managers. Report on the entire history of a chat between your employees and MITCH.

The report is located in the Managers Dashboard.

Make your training more effective: Capture and analyze
AI history to learn what problems employees struggle with
and adjust training and operating procedures accordingly.
Gain visibility into employees who don’t know how to use
your software.
Get heads up on other problems (employees use MITCH to
ask non-software-related questions!)
Improve service with real-time support for employees and
more effective software usage.

myApplicants Trainings

To help customers maximize hiring, MITC has created a new series of trainings to help with postings, hiring velocity, job boards, employee referrals and more.

Need help with your Job Postings? Email info@mitcsoftware.com. MITC will help you design competitive job postings. No
charge.

Billing Preparation Profit Detail Report

A new version of the Billing Preparation/Profit Detail Report is available.

Optimized for larger customers
Report runs 20x-30x faster in Performance Mode
Includes option to exclude Archived Timecards

Microsoft Power BI Extended Services

Currently, MITC provides technical resources to help a provider connect Power BI to MITC and other databases. In Q2 2025, MITC will extend these services to include:

Development services to create custom dashboards and reports
Consulting services to help you understand what dashboards and reports provide the most valuable and actionable information

CUSTOMER SERVICE CENTER