Updated Customer Service Center
A new customer service center landing page is live! The new landing page is focused on being a centralized location for customers to access all things MITC.
- Publications and materials
- Staying up to date on software releases
- Signing up for events
The new MITC Customer Service Center is a centralized place where you can view all this information in one place. New and updated information will be added on a rolling basis. We hope you see the new dashboard as a resource. Check it out!
Customer Service Center – MITC Software:
- Enter Service Requests and request technical assistance from the Help Desk
- View past and upcoming software releases
- Download publications
- View and sign up for upcoming free training events
- View the training library
- Sign up for MITC emails
- View monthly software tips
Measuring client profitability in an era of funding uncertainty
Most executives are unsure about what is going to happen with the new Administration and new players in the field. Key to surviving is solid organizational performance data. The data should be based on leading indicators tracking frontline performance.
Many successful MITC customers rely on profitability reporting by clients and program to guide their day-to-day executive decisions. MITC provides real-time insights into profitability by clients receiving individual or group services support.
New option for Branch, PayActiv, Payroll on Demand, and Rain
Block manual Attendance edits from EWA.
MITC is releasing a new EWA (Early Wage Access) integration option to exclude attendance records that were edited or entered manually. The goal is to provide another incentive for employees to clock in/out right the first time.
MITC integrates with EWA services from time and attendance.
- No employer fees
- No cash flow issues
- Let employees control when they get paid
- Empower employees to meet financial goals and pay bills on time
- Employees who reach financial security stay longer, reducing turnover
- Compete with other industries in the hiring war
myForms Customer Pricing
- myForms is available free of charge to MITC customers using HR Manager
- Supports employees uploading their own documents
- Includes updated employee address change request form with more fields that updates MITC
- One-on-one training (2hr duration) recommended to learn how to manage documents in myMITC and set up document categories. $296.00.
- If HR Manager is not used, an additional fee of $0.48/mth per employee applies.
myForms Plus supports additional forms:
- Federal forms such as W4 for use with MITC Payroll
- HIPAA
- Any custom forms individual customers wish to use
Additional fees for myForms Plus apply based on the type and number of forms.
90 Minute myApplicant Trainings
Need free training on myApplicants? Want to take a look at myApplicants in action? Check out these webinars. If you can’t make the webinar, watch the recording of the last one.
- Administrator Training #1 (30 minutes): https://event.webinarjam.com/register/24mxoa9
- ATS Administrator Training #2 (25 minutes): https://event.webinarjam.com/register/945opa0
- ATS Posting Manager Training (20 minutes): https://event.webinarjam.com/register/o8vrxaz
- ATS Non-Posting Manager Training (15 minutes): https://event.webinarjam.com/register/gm09qa9
Need help with your Job Postings? Email info@mitcsoftware.com. MITC will help you design competitive job postings – free of charge!
Employee Attendance Ranking
A new report ranking employees in order of attendance compliance % will be available in March 2025.
- Provides visibility into which employees are in compliance, which are not and frequent offenders.
Related updates in Q1 2025, include:
- Automated BYOD reimbursement based on employee compliance
- Automated time and attendance bonus based on employee compliance
- New employee auto prompts to encourage following correct time and attendance procedures
