About You

• You value building relationships. You enjoy getting to know customers, understanding their needs, and becoming someone they can rely on for practical guidance.
• You’re curious and analytical. You enjoy exploring data, spotting patterns, and turning what you find into useful recommendations that help customers improve how they work.
• You’re a clear and confident communicator who can explain software features and best practices in a way that is easy to understand and put into action.
• You pay attention to the details and follow through. You stay organized while balancing customer conversations, data reviews, and follow-up tasks.
• You’re proactive and comfortable in a fast-paced, customer-facing environment. You adapt to changing priorities and take a thoughtful approach to solving problems.

What You Will Do

As an Implementation Specialist at MITC, you’ll work closely with existing customers to help them use their MITC software effectively. You’ll provide guidance on best practices and analyze customer data to identify opportunities for improvement, supporting long-term customer success and retention.

Part of your day will be spent on customer video calls, typically with 3–4 meetings per day via Microsoft Teams. During these meetings, you’ll review how customers are using MITC, walk through best practices, discuss findings from their data, and agree on next steps. Between meetings, you’ll prepare for upcoming calls, review customer data, document recommendations, and coordinate follow-up with customers and internal teams.

• Partner with customers to understand their day-to-day operations and help them get the most out of their existing MITC software.
• Provide practical guidance on best practices and effective use of software features to meet customer needs.
• Analyze customer data to identify patterns, opportunities, and areas for improvement, then explain your findings in clear, actionable terms.
• Collaborate with internal teams to address customer needs and coordinate the right support or follow-up.
• Lead 3–4 customer video meetings on a typical day, providing clear guidance, answering questions, and keeping discussions focused on each customer’s needs.
• Keep clear records of customer discussions, recommendations, and next steps, and follow through to support long-term success and retention.
• Travel onsite to meet with customers in their offices roughly 2–4 times per year. While the travel required is light, we find that meeting customers in person is a great learning experience.

Qualifications

• Strong analytical and problem-solving skills, with an interest in using data to understand customer needs and identify improvements
• Excellent written and verbal communication and interpersonal skills
• Ability to build and maintain strong customer relationships and work collaboratively with internal teams
• A proactive, customer-focused mindset and comfort working in a fast-paced, customer-facing environment
• Strong attention to detail, organization, and follow-through, with the ability to manage multiple priorities
• Proficiency with standard business tools, such as Microsoft Office, and a willingness to learn MITC software
• Bachelor’s degree

Experience: Entry-level candidates are encouraged to apply.

We believe great Implementation Specialists come from a variety of backgrounds. Whether you’re early in your career or moving into a customer-focused software role, we’re looking for individuals who are curious, and eager to learn. We encourage you to apply—even if you don’t meet every single requirement listed.

At MITC, we value curiosity, communication, and problem-solving just as much as prior experience.

Logistics and Hybrid Schedule

At MITC, we support a flexible, hybrid work environment that empowers our team members to do their best work— at home or in the office. Our office is located in Frederick, Maryland.

Most roles, including this one, follow a hybrid schedule, combining remote work with in-office collaboration as needed.

• First 2 weeks: In office full time
• During the first 6 months: 3 days per week in office minimum
• After 6 months: 2 days per week in office minimum.

Full in-office work is also available for those who prefer it.

New hires typically work in-office full-time for the first two weeks and may spend additional in-office time during the first six months for training and onboarding.

Our office space is available for team meetings, customer collaboration, and individual work, and we encourage in-person time when it enhances collaboration or connection.

All employees are equipped with the tools and support they need to be successful.

Travel Requirement

This role may require occasional travel—typically 2 to 4 times per year—for activities such as:

• Customer on-site meetings to review software use, discuss best practices, or provide implementation guidance
• Team offsite collaboration or training sessions
• Industry events or conferences (as applicable)

All travel is planned in advance and fully covered by MITC. We aim to keep travel reasonable and purposeful, with plenty of notice given. Trips are usually 1-2 days in length and can be anywhere in the USA.

Equipment: Laptop, mobile phone, and all necessary equipment provided by MITC.

About MITC

MITC is made up of individuals from diverse backgrounds who share a common goal: helping organizations work smarter, more efficiently, and more effectively. Across teams—from help desk and software development to sales, marketing, and operations—our people play an active role in delivering meaningful results for customers around the world while building rewarding careers.

Our platform includes time and attendance tracking, advanced scheduling, payroll integration, HR tools, biometrics, and documentation solutions. Designed to be flexible and scalable, our software supports organizations of all sizes—from small teams to those managing thousands of employees.

At MITC, we go beyond software. We partner with our customers through implementation, integration, customization, and ongoing support to ensure they see real, lasting value.

We’re a collaborative team that values continuous improvement, long-term relationships, and using technology to strengthen service delivery in critical social sectors.

Equal Opportunities

At MITC, we’re excited to work with talented and empathetic people of all identities. MITC does not discriminate based on someone’s identity in any aspect of hiring or employment. We therefore strongly welcome applications from suitably qualified people regardless of their background, including underrepresented groups.

Commitment to Diversity Equity and Inclusion

MITC believes in being a fair, inclusive, and equitable workforce where all employees feel valued and have opportunity to fulfill their potential. We know that different voices, ideas, perspectives, experiences, and knowledge working together will enable us to be a better workplace.

Investing in Your Growth

We know that our success is tied to the growth and development of our team members. Whether you’re just starting out or looking to take your career to the next level, we’re committed to providing the support and resources you need.

• We offer ongoing training and professional development opportunities to help you build new skills and deepen your expertise.
• You’ll have access to mentorship and collaborative teamwork that fosters learning and knowledge sharing.
• We encourage continuous growth through challenging customer work and expanding responsibilities.

Your ideas and contributions will be valued—because when you grow, MITC grows.

• MITC will consider providing up to $5,250 annually for tuition, fees, and student loan repayment tax-free for qualifying applicants under IRC Section 127

Compensation

• Salary: $50,000 – $75,000 with a set up plan based on quarterly evaluation
• MITC benefits package value $5,000 including $1,000 HSA company contribution, 100% company paid medical premium, and a 401K match.
• Life, and disability insurance
• 401(K) Retirement savings plan with company match
• Up to 4 weeks’ vacation, holidays, and flexible work arrangements
• Opportunities for professional development and continuing education support
• Tuition reimbursement