MITC Customers

Get 24-Hour Coverage and More Through the MITC Customer Service Center

MITC’s online portal is for customers to request services and support, view upcoming trainings, obtain additional information on products and services, and communicate with MITC. If you are new to MITC, or the Customer Service Center Portal, and need a username and password to get started – contact us today!

Receive emergency support 24/7/365. To place Code Red requests after hours (6pm-8am EST USA) and on weekends, call 1(888)288-1762 (US & Canada) or 001-415-487-8301 (all other countries).

Use MITC Customer Service Center to:

Log service requests at any time and from any place using PC, smartphone, or web-enabled device.
Receive emergency support 24/7/365. To place Code Red requests after hours (6pm-8am EST USA) and on weekends, call 1(888)288-1762 (US & Canada) or 001-415-487-8301 (all other countries).
Use Line Alert for telephony customers. Detects if your phone line(s) are not answering after 4 rings (should pick up after 2) or all lines are busy – too many employees are clocking-in/out at the same time.
Ensure service requests are expedited and tracked.
Receive automatic acknowledgements.
Check the status of service requests and the history of previous requests.
Receive notices of upcoming events, trainings, and the latest software releases.
Download technical documentation, handbooks, PowerPoint presentations, and publications.
Search frequently asked questions and solutions.
Review latest updated documentation.
Make suggestions.

Leverage MITC’s World-Class Services Portfolio and Global Resources

We know you don’t want to buy more than you need. MITC has modular solutions that tackle problems with precision and within budget. Whether you have 10 or 10,000 employees, MITC has flexible solutions to address your needs.

MITC offers a comprehensive services portfolio. From small and midsize organizations to large enterprises, MITC has service plans that make sense for you. Implementation, business consulting, employee training, technology support, and more — MITC can help you every step of the way.

Superior Customer Service

When you invest in an MITC solution, you get the latest technology complemented by your choice of service and support. MITC helps customers get the best return on their investment and a lower cost of ownership.

Implementation	Obtain value from day one of your implementation with full discovery, project planning, business assessment, system build, transition services, and go-live support.
Consulting	Get the most out of your solution by leveraging our consulting expertise, including extensive product services, industry consulting, and education consulting.
Education	Provide your employees with in-depth product and technical knowledge and best practices training, all provided by certified experts.
Services	Utilize MITC’s comprehensive support, designed to deliver value to every aspect of your organization. Choose from different, flexible service plans.
Integration Services	Work with MITC to customize your solution to meet your unique needs using MITC Software Integration Services or third-party products such as Crystal Reports, Access, Excel, and other technologies.

Contact MITC