Customer Success Managers

A Customer Success Manager provides guidance to customers, ensuring they have the products they need to achieve their goals, and understand their value. CSM builds strong relationships, provides support, drives product adoption to maximize customer satisfaction, retention, and loyalty.

Extensive training is provided by MITC.

Responsibilities

• Work closely with MITC Consultants to help existing customers expand their usage of MITC.
• Acquire a deep understanding of customer needs, and what MITC software applications might be relevant to each customer.
• Develop strong relationships with customers at different levels including executives and end-users, provide updates, and ensuring they are on track.
• Manage sales cycle for ad-on applications.
• Run White Space Campaigns identifying unmet customer needs or gaps, and creating upsell opportunities that help customers meet their goals.
• Respond to customer In Bound Marketing (IBM) activities.
• Travel to customer events throughout the USA & Canada (Conferences and Exhibitions).

Requirements

• Exceptional communication & interpersonal skills
• Comfortable working with customers via phone, email, video, and in person
• Adaptable & able to problem solve
• Ready to travel
• Bachelor’s Degree

About MITC

MITC is staffed by exceptional people from a broad range of backgrounds, each of whom is actively involved in helping organizations around the world do things better, more efficiently, and more productively. From help desk and software development to sales, marketing, and operations, MITC has opportunities for bright and energetic individuals to build the careers they want at a successful company.

Equal Opportunities

At MITC, we’re excited to work with talented and empathetic people of all identities. MITC does not discriminate based on someone’s identity in any aspect of hiring or employment. We therefore strongly welcome applications from suitably qualified people regardless of their background including underrepresented groups.

Commitment to Diversity, Equity & Inclusion

MITC believes in being fair, inclusive, and equitable workforce where all employees feel valued and have opportunity to fulfill their potential. We know that different voices, ideas, perspectives, experiences, and knowledge working together will enable us to be a better workplace.

Logistics

• Hybrid : 3 days per week in office required
• Travel Required: Average of 1 out of town trip per month (1-2 days in length). Travel paid for by MITC.
• Laptop, mobile phone, and all necessary equipment provided.

The Whole Package

Location:

Hybrid – Frederick, MD

Compensation:

• Salary: $45,000 – $80,000 with a set up plan based on quarterly evaluation
• Bonus: $5,000 – $15,000
• MITC benefits package value $5,000 including $1,000 HSA company contribution, 100% paid medical premium and 401K match