At MITC we take your data security seriously.

MITC Cloud is beneficial for many organizations to minimize the amount of money and time invested in maintaining IT infrastructure. By choosing MITC Cloud, you can minimize the focus on the IT aspects of a workforce management solution, and enjoy all the benefits that MITC’s workforce management solutions offer.

SOC 2 Compliant

• In 2011, the American Institute of Certified Public Accountants (AICPA) created a series of Service Organization Control (SOC) assessments. SOC 2 is an attestation report that provides control assurance over a defined set of the service provider’s systems.
• SOC 2 requires SaaS vendors to establish and follow strict information security policies and procedures, encompassing the security, availability, processing, integrity, and confidentiality of customer data. SOC 2 ensures that a company’s information security measures are in line with the all guidelines of today’s cloud requirements.

HIPAA Compliant

• Customers can store Protected Health Information (PHI) within MITC Cloud.
• A Business Associates Agreement is signed by both parties.
• Additional security and training services for USA Business Associate Agreement customers to protect PHI (Personal Health Information) is available.

Data Access and Security

• Download your data at any time to your own servers for additional security and analysis.
• Internet and CITRIX access supported.
• Hardware & subscription based virus, worm, trojan and malware protection.
• Dedicated managed firewall.
• Automatic server and user password expirations and session timeouts.
• Maintenance records maintained for any changes to the physical security of the facility.
• Mandatory monitoring of any third-party software updates or application modification.
• 24/7/365 monitoring & response.
• And more!

Performance

• Not all Clouds are equal!
• At MITC we work hard to maximize performance and your productivity.
• The environment is continuously load balanced.
• Additional resources are deployed as more customers, employees and clients are added.

Additional Hardware Options

• Polling and communication with time data terminals such as biometric fingerprint or facial readers.

Telephone Timekeeping

• Telephone timekeeping (VoIP) supported.
• Long distance 800# telephone call service for USA, Canada, UK, New Zealand, Australia.
• MITC manages around 500,000 telephone calls a month.

Texting Service

• Out bound texting service available for automated alert and reminders for HR, Documentation, EHR, No Shows, Missed check-ins, Authorizations, Attendance and more.

Additional Cloud Options Available

• Replication of data at 2nd data center.
• Choice of service levels for disaster recovery.
• Active Directory integration.
• Non-Production Areas for larger customers to train staff on major upgrades and deploy new applications in test mode.