- Log service requests at any time and from any place using PC, smartphone, or web-enabled device
- Receive emergency support 24/7/365. To place Code Red requests after hours (6pm-8am EST USA) and on weekends, call 1(800)288-1762 (US & Canada) or 001-415-487-8301 (all other countries)
- Use Line Alert for telephony customers. Detects if your phone line(s) are not answering after 4 rings (should pick up after 2) or all lines are busy – too many employees clocking-in/out at the same time
- Ensure service requests are expedited and tracked
- Receive automatic acknowledgements
- Check the status of service requests and the history of previous requests
- Receive notices of upcoming events, training, and the latest software releases
- Download technical documentation, handbooks, PowerPoint presentations, and publications
- Search frequently asked questions and solutions
- Review latest updated documentation
- Make suggestions
Get 24-Hour Coverage and More Through the MITC Customer Service Center
MITC’s online portal is for customers to request services and support, view upcoming training events, obtain additional information on products and services, and communicate with MITC.
If you are new to MITC or new to our Customer Service Center Portal and need a username and password to get started, contact us today.