Lock Out The Competition by Expanding Your Range Of Services

Ever been asked by a customer to provide a service that is not in the regular span of services you provide? What was your answer?

  • “We don’t do that.”
  • “I’ll see if we can do it .” OR…
  • “Yes we can!”

Make “Yes, we can!” your company credo. If you can do extra services for your customers, the more difficult it is for you to be replaced. Plus, your company generates more revenue.

So why don’t more contractors say “Yes, we can”? One of the reasons is that contractors aren’t sure they have the skills and systems to manage a wider range of services. After all, there is no point generating revenue if you are not going to make a profit. Not to mention, you might jeopardize the account by bringing in a subcontractor.

Most of today’s business owners don’t want to work with multiple companies. Many want to write only one check per month, instead of having to mess with multiple companies, invoices, and checks. They’d rather simplify their lives by focusing their efforts with a single contractor. By expanding the range of services you provide, YOU could be that single contractor!

Many years ago, MITC secured a simple janitorial account. Over the years, this client mushroomed. Obviously you can’t do all the work yourself. You may have to hire subcontractors for some services. Or you will need to create new teams dedicated to delivering extra services. Either way, you remain the primary contractor and get paid for coordinating the services.

But with expansion opportunities comes risk. That is where an effective Contractor Workforce Management solution is essential. To manage growth, especially in new areas, contractors need real-time visibility into the actions of their employees and subcontractors. This includes new communication systems for employees, managers, subcontractors, and customers, and scheduling & work orders systems that minimize the risk of missing anything.

Think about it… you may even get some new clients, as well!

To learn more about how MITC can save you money and grow your business, contact our Contractor Team.

Does Your Company Have a System for Making Decisions?

An organization can miss wonderful opportunities if it struggles to make decisions. And yet, many businesses do not have the tools or policies to make decisions effectively.

A few influential business owners have surprising ways to foster a culture of healthy decision making. In an interview with The Wall Street Journal, the new CEO of Coca-Cola Co. said that he is hoping to “shake off a culture of cautiousness” within the company and encourage his team to “make mistakes.” Amazon founder Jeff Bezos once noted that when making decisions with his team, he relies on one philosophy: “disagree and commit.” This means that if the leadership team does not reach a consensus, it still makes a decision. Then, Bezos asks each member of the leadership team to make his or her objections known. After that, everyone commits to the chosen plan, whether they like it or not. This allows the organization to move ahead without consensus, and it allows everyone to have a voice.

Both of these leadership philosophies revolve around the idea that failure is a necessary piece of any business. Think about it: in a competitive market, sustainable businesses are always developing new services and diversifying revenue streams. However, not every new idea works — and that means that failure is an inevitable part of market-driven strategy. Therefore, businesses that embrace failure are more likely to foster a healthy atmosphere for decision-making.

Why businesses fail to make decisions

Some organizations fail to act in the face of new challenges or opportunities. This causes their market position to erode and their cash reserves to dwindle. They either fail to decide on a plan or they do not implement their plan in a timely manner. Why does this happen?

This is where it gets complicated. Often it is because the contractor doesn’t have the workforce management tools to accurately analyze the business’s posture and to manage new projects well.

  1. The CEO doesn’t have the right environmental or financial information to make market-oriented strategy decisions.
  2. The company does not understand either the degree of downside risk or the return-on-investment. Doing nothing can be more risky than embracing change.
  3. The organization is risk adverse because of past failures and will not approve a proposal with downside risk.
  4. The management team lacks the tools (metrics-based performance analysis, real-time project management control, and service reporting) to go from idea to service.

Tips for making decisions

Here are some rules of for effective decision making:

  • Don’t allow looming decisions to paralyze your team. Launching a new service line, agreeing to a value-based contract, investing in new technology, initiating a new merger or acquisition, creating a partnership — these are big decisions that require decisive action. Decide yes or decide no, but do not decide nothing. As Mr. Bezos said, that doesn’t mean everyone has to agree with every decision you make; but it does mean you need to actually make a decision.
  • Once you’ve made your decision, find a way to help your internal stakeholders embrace it. This includes telling your team reasons for the change, building a culture that embraces change, and developing the talent to manage change.
  • Use metrics to manage the change. Effective workforce management technology can provide these metrics. If managers do not have real-time information on time and attendance, schedules, orders, inspections, and other critical metrics in good time, problems may go undetected.

Providing Window Cleaning Services? Find Out How to Boost Customer Service

Managing a busy window cleaning operation is never easy. Each customer needs to be treated as an individual. It is all too easy for something to slip through the cracks. That’s why hundreds of contractors rely on MITC to reduce stress and help improve customer service.

With MITC, your customers can:

  • Receive automatic reminders of upcoming service and completed service
  • Enter their own work ticket service requests
  • View upcoming work tickets and service plan for up to a year in advance

Equally importantly, MITC helps your staff stay focused on their priorities with alerts for:

  • New work orders
  • Upcoming work orders
  • Missed or delayed work orders
  • Equipment needing inspection
  • No shows and absenteeism

For more information, contact MITC.