Providing Window Cleaning Services? Find Out How to Boost Customer Service

Managing a busy window cleaning operation is never easy. Each customer needs to be treated as an individual. It is all too easy for something to slip through the cracks. That’s why hundreds of contractors rely on MITC to reduce stress and help improve customer service.

With MITC, your customers can:

  • Receive automatic reminders of upcoming service and completed service
  • Enter their own work ticket service requests
  • View upcoming work tickets and service plan for up to a year in advance

Equally importantly, MITC helps your staff stay focused on their priorities with alerts for:

  • New work orders
  • Upcoming work orders
  • Missed or delayed work orders
  • Equipment needing inspection
  • No shows and absenteeism

For more information, contact MITC.

Why Spend $26.63 to Process Expense Reports?

Processing travel and entertainment expenses can be a costly proposition, especially for organizations that rely on manual processes or spreadsheets. Many spend an average of $26.63 in lost time to manually process a single expense report, compared to $6.85 to process an expense report with a fully automated system, according to PayStream Advisors. And with less than half of all businesses tracking their expense management costs, according to research from Certify and PayStream Advisors, the costs of manual processing may be higher. These manual processing costs can be just the tip of the iceberg: mistakes, fraud, office supplies, and non-compliance all add up.

Check out myMITC Mileage and Expenses solutions to learn more about how to get your mileage and expense processing and actual costs down.

The Benefits of Offering Flexible Schedules to Selected Staff

Working a fixed schedule is a relic of the last-millennium, when most white-collar workers were tethered to an office, and a clear line existed between work and home. Today’s time and attendance systems let employees clock in and out by telephone or smartphone, without necessarily coming into the office. Certain positions — such as security officers, life guards, or direct support professionals — usually have to be at work at particular times, but for other positions, flexibility can be provided and flexible schedules have their benefits.

Increased Productivity

Flexible schedules allow employees to work when they’re at their best. If a worker is a morning person, they can work in the morning. If they fade at 2, they can take a siesta and return to work when they are more rested later in the day. In the end, a more energetic worker is a more productive worker.

Less Absenteeism

Life happens: kids get sick, the cable guy can only come between 2 and 4, and the dentist can only fit you in at 10:30. Instead of calling in sick or taking paid time off, flexible schedules let employees put in a full working day before or after they attend to personal business.

Healthier Employees

A University of Minnesota study, Changing Work, Changing Health: Can Real Work-Time Flexibility Promote Health Behaviors and Well-Being? found that employees who had flexible schedules got almost an hour more sleep during nights before work. They were less likely to work when sick and more likely to get medical attention when they needed it. Ultimately, flexible schedules improved health and energy, and decreased stress and work-family conflict, the study found.

Flexibility Attracts Talent

Employers who offer flexible schedules are better able to attract talent, especially millennials who value their independence and work-life balance. In fact, the Sloan Center on Aging & Work at Boston College found that employers who don’t offer a flexible work environment “may find themselves at a competitive disadvantage in recruitment of talent for their organizations.”

Sometimes, it is hard to offer a flexible schedule: service staff may need to be on duty at 9:00 sharp, for example. But you may find that many other positions lend themselves to flexibility, and increased productivity plus a happier workforce is a win-win situation.